Get help

Something not working?

Four places, in the order most things get solved.

1. Orbit is quiet inside Claude. Check the activation key on your account : it goes in Claude Desktop → Settings → Extensions → Orbit. If the subscription has ended the key stops validating, and renewing starts it again.
2. A billing question. Card, invoices and cancelling are all in Stripe's billing portal: the Manage billing button on your account opens it. What renews when, and how refunds work, is on the pricing page and in the terms.
3. A question about how Orbit works. The FAQ covers installation, ESP integrations and what runs before you connect anything. The 99 guides and 10 courses are free to read and go deeper than any support reply will.
4. None of the above. Write to us. One person reads it, which means it takes a day or so and it is a real answer rather than a macro.